Email them if you are having problems or want to give them a piece of your frustrated mind. That's what I did, considering the did not contact their sellers via email concerning this issue.
Ah--- even in this world of creative re-visioning of e-commerce, the folks running it seem to have forgotten common courtesy for their patrons............too bad. I had higher hopes for their level of professionalism.
As soon as I am able to connect back onto my shop, I will continue to use Etsy.com as a site from which I sell my glass goods, but this latest run in with a Etsy "bug", I think I will be looking at revamping my own website to allow for easier and additional direct sales.
Nobody ever said a creative existance was easy but really now............
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